Fair use policy.
PromotionBot exists to help organisations message groups they're part of — not to spam. Stay on the right side of this line and you'll be fine.
What's OK
- Sending to WhatsApp groups your linked account is already a member of — and where members understand they may receive announcements.
- Sending relevant updates to your own community — events, deadlines, reminders, weekly digests.
- Using link tracking on URLs you control or have permission to track.
- Adding the bot account to internal team chats for coordination.
What's not OK
- Unsolicited bulk messages ("WhatsApp spam") to people who haven't agreed to receive marketing from you.
- Joining groups solely to broadcast — without being a participating member of the community.
- Buying or scraping phone-number / contact lists.
- Sending content that is illegal, harassing, defamatory, fraudulent, or that infringes someone else's rights.
- Sending content that violates WhatsApp's own commerce or messaging policies — e.g. anything in their Business Policy restricted list.
- Distributing malware, phishing links, or pirated content.
- Using the service in ways that get your number banned at a rate that affects other tenants on the same infrastructure.
Built-in rate limits
To protect both you and the WhatsApp account you've linked, we enforce technical limits regardless of plan:
- Per-group cooldown — 36 hours between sends to the same group. Override only with explicit user action.
- Daily caps — configurable per category, applied per group per day.
- Send cadence — 3–8 second base delay between groups, with a 20% chance of an additional 5–20 second "thinking" pause. Designed to mimic human typing patterns and not trip WhatsApp's anti-spam.
You cannot disable these limits. We will not raise them on request — they exist because WhatsApp bans are the #1 reason customers churn, and the limits prevent ~95% of preventable bans.
Enforcement
Reports of abuse, repeated bans of your linked numbers, or evidence of the prohibited activity above can lead to immediate account suspension without refund. We'd rather pause one bad actor than have an entire customer cohort get rate-limited by Meta.
Reporting abuse
If you've received unwanted messages from a PromotionBot user, email [email protected] with the sender's number and a screenshot. We respond within 48 hours.
Questions
Edge cases? Honestly unsure if your use case is OK? Email [email protected] before launching. We'd rather give a quick green light than untangle a ban after the fact.